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Privacy Policy

Last updated: July 31, 2026

Vances Concrete Craft ("we", "us", or "our") operates vancesconcretecraft.com and provides decorative and residential concrete services in Chattanooga, Tennessee. This policy explains what information we collect, why we collect it, and what we do with it.

1. Information we collect

We collect information you give us directly, including:

  • Your name, phone number, and email address
  • Your project address or service area
  • Details about the work you are asking about (surface type, size, finish, timing)
  • Any messages or photos you send us

We also collect basic technical information automatically when you browse the site, such as pages visited, referring page, browser type, and approximate location derived from your IP address.

2. How we use your information

  • To respond to your enquiry and schedule a design consultation
  • To prepare and send you a quote
  • To carry out and support the concrete work you hire us for
  • To keep records for warranty, licensing, and insurance purposes
  • To improve the content and usability of this website

We do not send marketing email unless you ask us to. We do not sell, rent, or trade your personal information to anyone.

3. Information sharing

We share information only where it is needed to run the business:

  • Suppliers and concrete plants, where a delivery address is required
  • Our form-processing provider, which receives contact form submissions and forwards them to us by email
  • Professional advisors such as our accountant or insurer, where relevant
  • Government or regulatory authorities where the law requires it

4. Data security

We use reasonable technical and organizational measures to protect the information you send us. This website is served over HTTPS. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

5. Data retention

We keep enquiry records for as long as needed to respond to you and, where you become a customer, for as long as required to support warranty, tax, and insurance obligations. After that, records are deleted or anonymized.

6. Your rights

  • Ask what personal information we hold about you
  • Ask us to correct anything inaccurate
  • Ask us to delete your information, where we are not required to keep it
  • Opt out of any communication at any time

To make a request, email or call us using the details below.

7. Cookies and analytics

This site may use cookies and similar technologies to understand how visitors use the pages so we can improve them. You can set your browser to refuse cookies or to alert you when a cookie is being sent. Refusing cookies does not stop you using this site.

Some pages embed Google Maps or link to other websites. We are not responsible for the privacy practices of those services. Please review their policies separately.

9. Children's privacy

Our services are directed at property owners. We do not knowingly collect personal information from children under 13.

10. Changes to this policy

We may update this policy from time to time. The revised version takes effect as soon as it is posted here, with the date at the top updated.

11. Contact us